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If you have any inquiries, feel free to live chat with us if we are available at that moment or you can leave us a message by filling out the form below.
If the item was defective, please provide us with some photos or you can upload any files to help us resolve your problem as quickly as possible.

We will respond to you as soon as possible, typically within 24 hours.
(Please allow additional days for weekends or public holidays).

Send Us An Email - | Pawcool ™

FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message. 

We currently accept PayPal and all major Credit and Debit Cards (Visa, MasterCard, American Express, Discover, Diners Club, etc).

Yes, we guarantee that your data is safe and protected when shopping on our website. Our website is secured via SSL certificate.

You can only customize the products with “Personalized” Badges by yourself by following the steps:

Step 1:  Select your favorite Style/ Color/ Size (if available).

Step 2: Click at the “Customize” or “Personalize” button.

Step 3: Enter your customized details and wait for a minute for the mock-up photo to show up.

Step 4: Review your final mock-up photo.

Step 5: Add the item to your Cart and Checkout.

Please contact us using the “SEND US AN EMAIL” form on the right hand side of this page and remember to select The Primary Reason: Edit My Design.

All of our products are in US Dollar. If you pay foreign currency, the difference will reflect in your account.

Our business registered in Delaware and our warehouse is in California. Our products are printed and shipped from the USA.

Sure! We provide shipping to almost countries. However, we do not ship to the following: Cuba, Falkland Islands, Iran, North Korea, Somalia, Sudan, and Republic of the Union of Myanmar.

We have flat shipping rates based on your location.

– For Domestic Orders (United States): $5.99 for the first item, and $2 for each additional item.

– For Canada Orders: $10.99 for the first item, and $5 for each additional item.

– For International Orders: $11.99 for the first item, and $5 for each additional item.

** We also offer FREE WORLDWIDE SHIPPING for orders over $150.

– It usually takes us 3-5 days for fulfillment because all the products are made-to-order.

– The shipping time will take about 5-12 business days for US Domestic order, 10-20 business days for Canada order and 10-25 business days for International order (anywhere else).

**Shipping to Hawaii, Alaska and Puerto Rico can take up to a month. We always try our best to deliver your products as quickly as we can.

If you’re having trouble checking out your order, please consider the following suggestions:

– Check the details of your card: the expiration date, cardholder name, security code on the back, or the billing address. If you don’t think it’s any of the above, you’ll need to contact your bank.

– Try to use another credit card, we currently accept PayPal and all major Credit and Debit Cards (Visa, MasterCard, American Express, Diners Club, etc).

– Delete cookies and cache from your browser. If this does not work, try changing your browser. Sometimes certain aspects of checkout won’t display or function properly.

If you’re still having problems, kindly contact our Customer Happiness Team using the “SEND US AN EMAIL” form on the right hand side of this page.

After you place an order on PawCool, we will send you a confirmation email, then start the handling and fulfillment process as quickly as possible. When your order is ready to ship, we will send you the email with the tracking number. You can click here to Track your order.

After your order placed, our system automatically sends a confirmation email. Please check spam, junk mail, promotions, or your email address you filled in your order just in case you type the wrong email.

If you still haven’t received it, please contact us using the “SEND US AN EMAIL” form on the right hand side of this page.

Within 3-5 business days of placing your order, you will receive an email which includes a tracking link, along with your order information.

If you place your order during the weekend or a public holiday, your order will be sent out during the next working day, so you can allow additional days to receive your tracking details.

Or you can click here to Track your order using your order ID and billing email.

Immediately contact us by using the “SEND US AN EMAIL” form on the right hand side of this page or email to support@pawcool.com

We can only change the Style, Size, Color, etc or process cancellations for the items that haven’t gone into production yet.

And we can only change Shipping address before we ship the items.

Our apologies if your order is having troubles. Please contact us using the “SEND US AN EMAIL” form on the right hand side of this page and remember to select The Primary Reason: Defective or Missing Order.

Our Customer Happiness Team will check and respond to you within 12-24 hours (please allow additional days for weekend or a public holiday).

Currently, we only send emails for Confirmation and the status of your orders. But if you want an invoice, feel free to contact us via email: support@pawcool.com.

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